Help Desk – Expert IT Support
NERDS ‘ROUND THE CLOCK SUPPORT
Nerds That Care are your technology partner–providing world-class network solutions and support. We offer remote support for all of your systems, which enable us to help you immediately, rather than wait around for a tech to show up. Our support engineers are standing by ready to help.
Award Winning Technical Support
Desktop Management + Remote Support – Options:
• 24x7x365 Server Remote Monitoring
• Site Documentation (Asset Documentation)
• Patching of the Operating System & 3rd Party Apps (Java, adobe, etc)
• Preventive Maintenance for PCs & Servers
• Hardware Asset Collection & Reports
• Periodic Reviews & Annual Technology Assessments
• Security Monitoring (Admin Accounts, Changes in Rights, Firewall)
• Network & Hardware Device Monitoring
• Priority Response Time
• Personalized Call Handler & Dispatch
• Unlimited Help Desk Phone Support (Business Hours)
• Vendor Management
Nerds also can provide Unlimited On-site Support for break/fix issues
All of the above is included as well as:
• On-site Support: A specialist will visit your office to evaluate and repair your device or address your issue including, but not limited to:
– Printers
– Work Stations
– Fax Machines
– Modems
– Routers
– Servers
– Wifi + More
• Priority Call Routing to Designated Account Manager
• Dedicated Onboarding Team
*Does not include projects.
Nerd Support 24/7
The Nerds that Care are available by phone or E-mail 24 hours a day, 7 days a week. Contact our trained support team to address your issues, quickly and professionally.
